Shipping Policy:
- Processing Time: Orders are processed within 8-12 working days.
- Shipping Schedule: Deliveries and shipments do not occur on public holidays.
- Order Volume Delays: During peak order periods, shipping may be delayed by a few days. Please allow extra time for delivery.
- Major Delays: If there is a substantial delay in dispatching your order, we will contact you via email or phone.
Return/Refund Policy:
We want you to love your product! If you’re not completely satisfied, you can return or exchange your purchase within 3 days of receiving your order.
Conditions for Returns/Exchanges:
- The Khussa must be in their original condition, unworn, and in the original packaging with all tags attached.
- A proof of purchase (receipt or order number) is required for all returns or exchanges.
- Returns and exchanges are only accepted for items purchased directly from our website.
How to Initiate a Return or Exchange:
- Contact us with the same number given while ordering, to our customer support team within 3 days of receiving your order to request a return or exchange.
- Pack the Khussa securely in the original packaging and include all tags and accessories.
- Ship the item back to the address provided by our team.
Shipping Costs:
- The customer is responsible for the outbound shipping cost (sending the product back to us).
- We will cover the return shipping cost (sending the replacement of the product).
Refund Process:
- Once we receive and inspect the returned item, we will process your refund within 5-7 business days.
- Refunds will be issued via bank transaction only.
Exchange Process:
- If you’d like to exchange your Khussa for a different size, color, or style, please specify your preference when contacting customer support.
- We will ship the replacement item once the returned product is received and inspected.
Note:
- Exchanges are subject to product availability.
- For any questions or assistance, please reach out to our customer support team on WhatsApp at +92 3394026644.
Privacy Policy:
At Guzel By Ahmish, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website, make a purchase, or interact with us.
1. Information We Collect
We may collect the following types of information:
- Personal Information: Name, email address, phone number, shipping address, and payment details.
- Order Information: Details of your purchases, order history, and preferences.
- Technical Information: IP address, browser type, device information, and browsing behavior on our website.
2. How We Use Your Information
We use your information for the following purposes:
- To process and fulfill your orders.
- To communicate with you about your orders, updates, and promotions.
- To improve our website, products, and services.
- To comply with legal obligations and protect against fraud.
3. Sharing Your Information
We do not sell or rent your personal information to third parties. However, we may share your information with:
- Service Providers: Shipping carriers, payment processors, and IT support to fulfill your orders and improve our services.
- Legal Authorities: When required by law or to protect our rights and safety.
4. Data Security
We implement industry-standard security measures to protect your personal information from unauthorized access, misuse, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
5. Your Rights
You have the right to:
- Access, update, or delete your personal information.
- Opt-out of receiving marketing communications.
6. Cookies and Tracking
We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can manage your cookie preferences through your browser settings.
7. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the revised policy will take effect immediately upon posting.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us at:
Email: guzel.ahmish@gmail.com
WhatsApp: +92 3394026644
Terms of Service:
Welcome to Guzel By Ahmish! These Terms of Service govern your use of our website and services. By accessing or using our website, you agree to comply with these terms. Please read them carefully.
1. Acceptance of Terms
By using our website or making a purchase, you agree to these Terms of Service and our Privacy Policy. If you do not agree with these terms, please do not use our website or services.
2. Products and Pricing
All products are subject to availability.
Prices are listed in Pakistani Rupees (PKR) and are subject to change without notice.
We reserve the right to modify or discontinue any product at any time.
3. Orders and Payment
By placing an order, you agree to provide accurate and complete information.
We accept Cash on Delivery (COD) as the only payment method.
Your order is confirmed once you receive the product and complete the payment upon delivery.
4. Shipping and Delivery
Orders are processed within 8-12 business days and shipped via suitable courrier.
Delivery times may vary depending on your location and shipping method.
We are not responsible for delays caused by unforeseen circumstances (e.g., weather/natural disaster).
5. Returns and Exchanges
Returns and exchanges are accepted within 3 days of delivery.
Items must be in their original condition, unworn, and in the original packaging.
Shipping costs for returns are the responsibility of the customer, while return shipping costs are covered by Guzel By Ahmish.
For more details, please refer to our Return & Exchange Policy.
6. Intellectual Property
All content on our website, including logos, images, and text, is the property of Guzel By Ahmish and is protected by copyright laws.
You may not use, reproduce, or distribute any content without our prior written consent.
7. User Conduct
You agree not to:
Use our website for any illegal or unauthorized purpose.
Interfere with the functionality of our website or services.
Attempt to access or collect data from our website using automated tools.
8. Limitation of Liability
Guzel By Ahmish is not liable for any indirect, incidental, or consequential damages arising from your use of our website or products.
Our liability is limited to the total amount paid for the product(s) in question.
9. Indemnification
You agree to indemnify and hold Guzel By Ahmish harmless from any claims, damages, or losses resulting from your use of our website or violation of these terms.
10. Governing Law
These Terms of Service are governed by the laws of Pakistan.
11. Changes to Terms
We reserve the right to update or modify these Terms of Service at any time. Changes will be effective immediately upon posting on our website.
12. Contact Us
If you have any questions or concerns about these Terms of Service, please contact us at:
Email: guzel.ahmish@gmail.com
WhatsApp: 0339-4026644